5 Step Checklist to Finding and Choosing the Right Roofing Contractor

Introduction

Replacing your roof is one of the most significant investments you'll make in your home or business. A properly installed roof protects your property, adds value, and gives you peace of mind—but only if you hire the right contractor for the job. As roofing is a highly unregulated industry, unfortunately, not all roofing companies are created equal, and choosing the wrong one can lead to costly repairs, warranty issues, or even a complete redo of the work.

So, how do you ensure you're making the best choice? In this guide, we’ll walk you through a 5-step checklist to help you evaluate roofing contractors. We’ll cover what to look for, what red flags to avoid, and which questions to ask to ensure you’re getting the right information to make a confident, informed decision. By the end, you’ll have the tools to hire a professional who stands behind their work—giving you long-lasting results you can trust.

1.     Start with Recommendations from Friends, Family, and Neighbours

Word-of-mouth referrals remain one of the most reliable ways to find a trustworthy contractor. Speak to family, friends, or neighbors who have recently had their roofs replaced.  First-hand experiences can give you valuable insights that online reviews might not capture. When asking for recommendations, don’t just stop at “Did they do a good job?” Dig a little deeper:

·        Did they enjoy working with the contractor?

·        How was the company’s communication throughout the project?

·        What type of roofing material did the company install, and are they happy with it?

·        Were any warranties offered on materials or workmanship?

·        Was the job site clean and organized upon project completion?

Doing your own research before hiring a contractor allows you to ask informed questions and choose a company that aligns with your expectations. A great roofing experience isn’t just about the final product—it’s about professionalism, transparency, and customer service from the initial assessment until the end of your project.

2.     Hire a Roofer Through a Reputable Shingle Manufacturer

Choosing the right roofing contractor is crucial for a quality, long-lasting roof. Many shingle manufacturers offer certification programs to ensure contractors meet their high standards. At North OKGN Construction, we’re proud to be Certified GAF Master Elite® installers—a designation held by only a small percentage of roofing contractors. This certification means we’ve received extensive training, follow strict installation guidelines, and use top-quality materials. It also requires us to be properly licensed and insured, maintain a strong Better Business Bureau rating, and participate in ongoing training. When you work with a certified contractor like us, you can feel confident knowing your roof is in expert hands.

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3.     Choose a Roofer Who Stands Behind their Work

A reputable roofing contractor should stand behind their work with warranties on both materials and labor. This not only reflects their confidence in the quality of their craftsmanship but also gives you peace of mind. Most shingles come with a basic manufacturer’s warranty covering defects, but workmanship warranties are just as important.

As Certified GAF Master Elite® contractors, we offer some of the best material and workmanship warranties in the industry. With options like System Plus, Silver Pledge, and Golden Pledge, our workmanship warranties provide coverage for 10, 20, 25, or even 30 years—depending on the shingle you choose.

By selecting a contractor who offers both material and workmanship warranties, you’re making a smart investment in your home’s protection and long-term reliability.

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4.     Check their website and reviews

Most established roofing companies have an online presence where you can learn about their expertise, qualifications, and years in business. A reputable contractor should provide clear information about their background and experience.

Customer testimonials and online reviews are valuable tools for assessing a roofing company’s reputation. Look for feedback on work quality, communication, and project timelines to gauge customer satisfaction. Also, pay attention to contractors with repeated negative reviews or those who fail to respond to or address complaints—this can be a red flag.

Doing a little research upfront can help you choose a trustworthy roofing contractor with a proven track record of satisfied customers.

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5.     Get More Than One Quote

Replacing your roof is a significant investment, and getting multiple quotes can help you make an informed decision. However, when comparing quotes, don’t focus solely on price. Look at the full scope of work, materials, accessories, and how unexpected costs will be handled.

For example, because your roof has multiple layers of protection, it’s often impossible to assess the condition of the wood decking underneath until the old materials are removed. In some cases, only a small section needs replacing, while in others, the entire roof deck may be rotted—leading to additional costs. If a contractor’s quote doesn’t outline how these potential issues will be addressed, they may be hiding fees to make their upfront price look more competitive.

It’s also important to remember that roofing mistakes often don’t become apparent until five to eight years down the road. Choosing the cheapest option may seem like a smart move at first, but a low-quality installation can end up costing you far more in the long run. At the end of the day, it’s not just about the roof—it’s about the roofer!

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Conclusion

Finding the right roofing contractor doesn’t have to be overwhelming. By following these five steps—starting with recommendations from friends and family, hiring through a reputable shingle manufacturer, choosing a roofer who stands behind their work, checking their website and reviews, and getting multiple quotes—you can feel confident in your decision.

A quality roof is a major investment in your home’s protection and value, so taking the time to research and ask the right questions is worth it. The right contractor will not only deliver a durable, well-installed roof but will also provide great communication, clear warranties, and a clean job site. When you choose wisely, you’re not just investing in a new roof—you’re investing in peace of mind.

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